Who we are
ZWAY Travel ("we", "us") operates this website at zwaytravel.com. You can contact us at info@zwaytravel.com.
What we collect
When you submit an enquiry, we collect the details you provide: your name, email address, phone or WhatsApp number, country, travel preferences, dates, budget and any other information you choose to include. When you subscribe to our newsletter, we collect your email address and a record of your consent. Our servers may log technical data such as IP address for security and spam prevention.
Please do not send sensitive documents
Please do not include passport numbers, scans of identity documents, payment card details or medical information in website forms. If we need documents from you, we will explain a secure way to share them.
How we use your information
We use your information to respond to your enquiry, prepare proposals, arrange travel services with relevant providers on your behalf, and — if you have asked — send travel inspiration. We do not sell your personal information.
Who we share it with
We share information with the providers needed to fulfil your request (for example hotels, airlines or transfer companies), and with service providers who help us run the website, such as our email delivery provider and hosting provider. Those providers process data on our behalf.
If you choose to contact us on WhatsApp, your message is handled in accordance with WhatsApp's own terms and privacy policy. We do not automatically send your form details to WhatsApp.
Cookies and analytics
This website only uses essential storage unless you accept optional analytics. See our Cookie Preferences page.
Retention
We keep enquiry information for as long as needed to respond to you, provide services and meet legal and accounting obligations. [Retention periods to be confirmed by ZWAY Travel.]
Your rights
Depending on where you live, you may have rights to access, correct or delete your personal information, or to object to its processing. Contact info@zwaytravel.com to make a request.
Changes
We may update this policy from time to time. The date at the top shows when it was last updated.
Last updated 17 October 2026.